Hitech Business Castle

Changanassery Kottayam

We are seeking a highly motivated individual to join our team as a Customer Service Team Lead. The successful candidate will be responsible for managing a team of customer service representatives and ensuring that all customer interactions are handled in a professional and efficient manner.Key Responsibilities:Manage a team of customer service representatives and provide guidance and support to ensure that all customer interactions are handled in a professional and efficient manner.Act as the primary point of contact for customers, responding to inquiries and resolving any issues that may arise.Communicate effectively with customers, team members, and other departments to ensure that all customer needs are met.Build and maintain a positive and productive team environment, promoting a culture of excellence and continuous improvement.Conduct regular team meetings and provide feedback and coaching to team members to ensure that they are meeting and exceeding performance expectations.Qualifications:Strong communication and interpersonal skills.Positive attitude and the ability to work well under pressure.Ability to build and maintain a successful team.Strong problem-solving skills and the ability to think critically.If you are passionate about customer service and have the skills required for this role, we encourage you to apply today. In order to perform this job effectively, we will provide you with training