Hire Yatra Consultant

Noida Sector 78

Key Responsibilities:Call Monitoring: Listen to and assess recorded or live calls to evaluate employee performance based on predefined quality metrics such as communication skills, adherence to scripts, compliance with regulations, and resolution efficiency.Feedback and Coaching: Provide constructive feedback to employees, highlighting areas of improvement and recognizing high-quality performance.Reporting: Compile and maintain reports on call quality assessments, track performance trends, and suggest areas for improvement.Compliance: Ensure that all calls comply with company policies, legal requirements, and customer service standards.Calibration Sessions: Participate in calibration sessions with team leaders and managers to ensure consistency in evaluation methods and expectations.Training Recommendations: Collaborate with the training team to suggest training programs for employees based on quality assessment outcomes.Continuous Improvement: Identify common issues in customer interactions and provide input to improve processes, scripts, and customer experience.Customer Satisfaction: Work closely with the operations team to ensure customer satisfaction and service level agreements (SLAs) are met or exceeded.Qualifications:Experience: 1 to 2 years in a similar Quality Control role, preferably within the BPO, banking sales, or sales sector.Skills:oStrong listening and analytical skills to evaluate calls accurately.oExcellent communication and feedback delivery.oProficiency in quality assessment tools and CRM systems.oAbility to work in a fast-paced environment and manage multiple tasks.

Key Responsibilities:Brand Development & Promotion:oDevelop and implement branding strategies to enhance the hospitals visibility and reputation.oEnsure consistent brand messaging across all marketing channels and materials.Field Marketing:oPlan and execute field marketing activities, including visits to hospitals, institutions, and community events.oConduct presentations and meetings with potential partners to promote hospital services and establish tie-ups.oGather feedback from the field to refine marketing strategies and campaigns.Partnership & Tie-up Management:oIdentify, engage, and maintain relationships with hospitals, institutions, and other potential partners to secure tie-ups and collaborations.oDevelop proposals and negotiate agreements for partnerships and tie-ups.oManage partner expectations and deliverables to ensure long-term collaborations.Marketing Campaigns:oDesign and implement targeted marketing campaigns to promote hospital services, events, and programs.oCollaborate with the marketing team to develop content for digital, print, and social media platforms.oMonitor and analyze campaign performance to optimize strategies and achieve marketing goals.Community Engagement:oBuild and maintain relationships with community leaders, organizations, and stakeholders to enhance the hospitals community presence.oRepresent the hospital at community events and forums to promote health and wellness initiatives.Qualifications:Education:oBachelors degree in Marketing, Business Administration or a related field. A masters degree is a plus.Experience:oMinimum of 3-5 years of experience in field marketing, brand management, or a similar role, preferably in the healthcare industry.oProven track record of managing marketing campaigns and establishing partnerships or tie-ups.Skills:oStrong interpersonal and communication skills.oAbility to work independentlyoExcellent organizational and project management abilities.

Job Description:*As a Business Development Executive, you will be responsible for assisting clients in acquiringhome loans to fulfill their housing needs. Your primary objective will be to guide clients throughthe home loan application process.(Should have home loan experience)Education - Graduate mandatorySalary - 2.3lpa to 4lpa + incentive (depends upon interview and last drawn salary)Shift timings - 10:00am to 7:00pmWeekoff - 6 days working, 1 rotational off (sat sun fixed working)ROI Manager RoundBoundaries -*Central - Cst to DombivaliWestern - Dadar to Andheri ( Jogeshwari, kandivali if candidates are ready to travel)Harbour - Airoli to vashi. Wadala*Intrested Candidate send resume at hireyatraconsultant@gmail.com or Whatsapp 8542935782