HealthMug

Delhi

n-depth knowledge of homeopathy principles and treatments, with proven practical experience.Strong communication and interpersonal skills to provide compassionate and individualized consultations.Proficiency in maintaining patient records and adhering to data privacy regulations.Ability to collaborate effectively with a team of healthcare practitioners.Willingness to stay updated on advancements in homeopathy and healthcare trends.A recognized degree in Homeopathy (BHMS) with relevant certifications.Prior experience with online consultations or healthcare platforms is an advantage.Empathy, professionalism, and a patient-focused approach are essential.Industry

Make outbound calls to doctors across India to introduce Healthmug and its product offerings. Explain the benefits of associating with Healthmug and assist doctors in registering on our portal. Maintain accurate records of calls, follow-ups, and registrations in the CRM system. Build and maintain positive relationships with healthcare professionals.

We are looking for 3 Customer Service Associate Posts in Okhla, Delhi with deep knowledge in Domestic BPO, Chat Support, BPO and Required Educational Qualification is : 12th Pass

Position Overview:The Doctor's Connect Executive at Healthmug will be responsible for reaching out to doctors,onboarding them onto the Healthmug platform, and managing ongoing sales relationships withthem. This role is a blend of customer engagement, sales, and platform management, requiringstrong communication and organizational skills to expand our network of healthcare professionals.Key Responsibilities:1. Doctor Onboarding:o Make outbound calls to doctors to introduce them to the Healthmug platform.o Explain the features and benefits of the platform and guide doctors through theregistration process.o Ensure successful onboarding by addressing any queries or concerns the doctors mayhave.2. Sales and Relationship Management:o Build and maintain positive relationships with doctors.o Promote relevant products and services to doctors to encourage sales.o Regularly follow up with onboarded doctors to ensure engagement with theplatform.o Meet sales targets by actively pitching products and services.3. Customer Support:o Provide ongoing support to doctors using the platform.o Address any technical or service-related queries they might have, ensuring highsatisfaction.4. Reporting and Feedback:o Maintain accurate records of onboarding progress and sales activities.o Provide regular updates to the management team on performance, doctorengagement, and feedback received.

Responsibilities:--------------Make outbound calls to potential customers to promote products or services.Answer inbound calls from customers in a professional manner and address their inquiries or concerns.Follow scripts and call guidelines provided by the company.Achieve daily, weekly, and monthly targets for call volume and sales quotas.Maintain accurate records of calls and customer interactions in the database.Provide information about products or services and assist customers in making purchasing decisions.Qualifications:--------------Excellent communication skills in English & Hindi.Proven experience as a telecaller or similar customer service role preferred.Ability to multitask and prioritize tasks effectively.Strong persuasion and negotiation skills.Basic computer skills and familiarity with CRM software is a plus.

Location: Okhla Phase 2, Delhi Role and Responsibilities: As a Telecalling Executive for the Doctor's Connect Team at HealthMug, your primary responsibility will be to engage with Ayush doctors and onboard them onto our innovative health and wellness platform. This is a crucial role in expanding our network of healthcare professionals and providing them with the resources they need to thrive. Key responsibilities include: Outbound Calls: Make outbound calls to Ayush doctors to introduce HealthMug's platform and services. Effectively communicate the benefits of joining our platform for holistic health solutions. Onboarding: Guide doctors through the onboarding process, ensuring a seamless and positive experience. Collect and verify essential information for the creation of their profiles on HealthMug. Product Knowledge: Stay informed about HealthMug's products and services to effectively convey their value to doctors. Provide basic training on using our platform and tools. Requirements: Education: Bachelor's degree in any relevant field. Experience: Proven experience in telecalling, preferably in the healthcare or pharmaceutical sector. Communication Skills: Excellent verbal communication and active listening skills. Empathy: Ability to understand and empathize with the needs of Ayush doctors. Basic understanding of sales principles and the ability to effectively communicate value propositions.