Gujrat Travels Private Limited

Prahlad Nagar, Ahmedabad

- Branch Review, Coordination, Visits, Marketing, Target, Achievements- Sales Strategies- Cargo Route Plan, Report, Target, Follow up- Booking Enhancement- Maintain & develop Cargo agents- B2B, B2B social and digital marketing of schemes & promotions- Quality Management- Training of the team- Develop new business through branches and follow ups- Handle the entire sales operations- Handle the branch operations

Phone Booking (Customer & Agents) Inform to customer for Bus Cancellation and other information. Guide to customer about route & pickup Place. Co-ordination with driver. Able to Communicate with walk-in Customer Telephonic Booking Online booking

- Phone Booking (Customer & Agents)- Inform to customer for Bus Cancellation and other information.- Guide to customer about route & pickup Place.- Co-ordination with driver.- Able to Communicate with walk-in Customer- Telephonic Booking- Online booking

Branch Review, Coordination, Visits, Marketing, Target, Achievements Sales Strategies Cargo Route Plan, Report, Target, Follow up Booking Enhancement Maintain & develop Cargo agents B2B, B2B social and digital marketing of schemes & promotions Quality Management Training of the team Develop new business through branches and follow ups Handle the entire sales operations Handle the branch operations

Booking ExecutivePhone Booking (Customer & Agents)Inform to customer for Bus Cancellation and other information.Guide to customer about route & pickup Place.Co-ordination with driver.Able to Communicate with walk-in CustomerTelephonic BookingOnline booking

Phone Booking (Customer & Agents) Inform to customer for Bus Cancellation and other information Guide to customer about route & pickup Place. Telephonic Booking Online booking

Key Responsibilities:---- Manage incoming calls in a professional manner.---- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.---- Log customer interactions and track follow-ups.---- Offer timely and relevant solutions to resolve customer issues.---- Collaborate with team members to escalate and address more complex concerns.---- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.