Growloc Private Limited

Shivaji Nagar, Pune

As a Service Engineer, you will be responsible for ensuring that our equipment operates effectively and efficiently. You will work directly with clients to address their service needs and provide technical support. Your role is crucial in maintaining high customer satisfaction.**Key Responsibilities:**- **Equipment Installation**: This involves setting up and installing equipment at customer sites, ensuring everything is configured correctly to meet their specific requirements.- **Maintenance and Repair**: You will perform routine maintenance and swift repairs of equipment to prevent downtime, including troubleshooting and fixing issues as they arise.- **Customer Support**: Engaging with customers to understand their problems, providing solutions, and ensuring their service needs are met in a timely manner.- **Documentation**: Keeping accurate records of service requests, repairs, and maintenance activities to track service performance and offer insights for future improvements.- **Collaboration**: Working closely with other team members and departments to share knowledge and ensure a seamless service experience for customers.**Required Skills and Expectations:**To succeed in this role, you should have a technical diploma or certification from I.T.I. with 1 to 3 years of experience in a similar position. Strong problem-solving skills and the ability to work independently are essential. You should have good communication skills, as you will interact directly with clients and colleagues. A proactive approach to learning new technologies will help you excel in this role. You should be comfortable working from the office in Pune and ready to travel to various customer locations as needed.

As a Field Sales Executive based in Solapur, you will be responsible for driving sales activities and building relationships with clients in the field. This role is essential for promoting our products and generating revenue.**Key Responsibilities:**- **Sales Calls:** Conduct regular visits to prospective and existing clients to present our products, understand their needs, and close sales deals.- **Market Research:** Identify potential market trends and competitors in the area to strategically position products for better sales outcomes.- **Customer Relationship Management:** Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business.- **Sales Reporting:** Prepare and submit daily and weekly sales reports to track performance and adjust strategies as needed.- **Product Knowledge:** Stay updated on product features and benefits to effectively communicate them to clients and respond to queries.**Required Skills and Expectations:**- **Sales Experience:** A minimum of 1-2 years in a field sales role, preferably in a related industry, is required to demonstrate familiarity with sales techniques and processes.- **Communication Skills:** Strong verbal communication skills are essential for negotiating and persuading clients effectively.- **Self-Motivated:** A proactive approach with the ability to work independently and manage time efficiently while pursuing sales targets.- **Technical Skills:** Basic proficiency in using Microsoft Office tools and CRM software to manage sales activities and customer data.- **Educational Background:** Candidates should possess a Bachelors degree in Science (B.Sc.), providing a solid foundation for understanding the product. This role is suited for motivated individuals who can thrive in a dynamic field environment and contribute to our sales growth.