Goreen-E-Mobility Pvt. Ltd

Greater Noida West

CRM ExecutiveResponsibilities:Coordinates customer follow-up programs.Works with salespeople to ensure that post-sale customer contacts are made of delivery and that updated files are kept on all customers.Schedules and confirms service appointments for any new customersPrepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.Attends sales, service and management meetings.Maintains a professional appearance.Other tasks as assigned.