Good Trip Technologies

Thane West

Talli is a start-up alcohol delivery service currently operating in Thane/Mulund/Navi Mumbai. After an amazing response we are now looking to expand and grow in other areas as well. We would appreciate an addition to our team who would help us grow smoothly and efficiently. Job Description:Communicate regularly with customers/clients either in person or over the telephone to identify their needs and address complaints or concerns regarding company servicesCultivating solid relationships to gain more loyal customers and clientsPitch our business to new clients and create a positive onboarding experience for our new clientsTraining and providing overall guidance to client service employees.Ensuring that the correct terms of sale are entered into the database to prevent avoidable billing issues.Provide regular updates on the progress of customer service and client servicing projects and campaigns that directly affect each client or customerPrepare a report based on thorough analysis of strengths and shortcomings of our services noted during customer/client interactionsSuggest ways to implement better business ideas to improve and grow us as a brandRequirements:Some experience working as a client servicing or customer service.Proficiency in Microsoft ExcelEffective communication and convincing skillsStrong analytical and problem-solving skills.Exceptional customer service skills.Strong phone contact handling skills and active listeningPerks and Benefits:Day shift (off on weekday)Salary range: INR 6000 - 10000 per monthPerformance bonusFlexible scheduleCell phone reimbursementCertification of Internship