Goldmedal Electricals Pvt Ltd

Mumbai, Maharashtra

Assist with ensuring a high level of customer satisfaction by driving quality through issue engagement, follow-up, escalation and resolution by channeling requests to the appropriate resources in a timely fashion.Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attentionDocument all interactions in the CRM, according to department guidelines.Assist with the coordination of technical and non-technical resources within technical support and across departments to develop issues resolution action plans to the benefit of customers and partnersAct as customers and partners primary point of contact for escalation of acute support delivery experience concernsMaintain regular communication with assigned customers and partners.Comply with all corporate and departmental privacy and data security policies and practices.Able to learn technology, particularly as it relates to identifying customers needsMotivated to help othersAble to thrive in a fast paced environmentHighly organized and experienced at successfully multitasking and prioritizing while remaining detail orientedDemonstrated ability to use sound judgment and appropriately escalate issues for guidanceCollaborative skills, applied successfully within a team as well as with other areasDemonstrated critical thinking and problem solving skillsWritten and verbal communication skills.Compulsory Language: English, Hindi.Additionally Preferred Language : Bengali, Tamil, Kannada.