Goel Road Carriers Pvt Ltd

Burari, Delhi

The MIS Executive will be responsible for managing and analyzing data to generate reports that support decision making within the organization. This role involves collecting data from various sources, maintaining databases, and creating visualizations to present insights to management.Key responsibilities include creating and updating databases to store business data, analyzing data to identify trends and patterns, preparing reports and presentations based on findings, and ensuring data accuracy and integrity. The MIS Executive will also collaborate with different departments to understand their data needs and provide support in creating custom reports.The ideal candidate should have a graduate degree with 2-5 years of experience in a similar role. Proficiency in Microsoft Excel, Access, and other data analysis tools is required. Strong analytical skills, attention to detail, and the ability to communicate findings effectively are also essential for this position. The MIS Executive should be able to work independently, prioritize tasks effectively, and have a strong problem-solving mindset.

Handling end to end concern with customers over the call, mail and chat. Team work and managing the work flow Coordinate with processing department and Courier department Keep updated customer query's Status on company's online portal. Checking and analyzing all the images and videos to arrange replacementChecking and analyzing all the images and videos to arrange replacement. Co-ordinating with the printing department and the courier team foraccurate status of the customer's order Updating conversation with the customer over the admin portalConfirming the timing and location of guest on continuously bookings. Handling all the incoming and outgoing calls of chauffeur and provide theminformation they wants.Handing queries of customers through calla and mails. Handling vender payment and daily vehicle placement payment.identify any customer concerns, investigate and resolve problems and respond to customer inquiries.