GDM Management Service Pvt. Ltd.

Sonipat Sector 12

JOB DESCRIPTION for TEAM-LEADER* Lead and manage a team of collection agents.* Set and monitor performance targets for the team.* Provide training, support, and guidance to team members.* Ensure compliance with company policies and regulatory requirements.* Handle escalated customer issues and resolve in a timely manner.* Analyze collection data to identify areas for improvement.* Develop and implement strategies to improve collection efficiency.* Prepare and present regular reports on team performance.SKILLS* Leadership* Team Management* Customer Service* Compliance* Data Analysis* Performance Monitoring* Conflict Resolution* Microsoft Office*Negotiation