Gamma Group

Navi Mumbai, Maharashtra

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices.

Preparation and oversight of the operational budget. Handle day to day activities of operations. Development of strategies and procedures that increase efficiency and maximize profits. Oversight of day-to-day operations. Creation of sales or production goals, often in cooperation with other executives and the chief executive officer. Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems. Supervision of managers and operational staff members. Interpretation of data and analytics and report generation. Presentations to fellow executive team members, the CEO, employees, shareholders, the board of directors and the media.

We are looking for a committed Academic specialist to complement our qualified workforce of educators. Candidate should be M.Sc./ Ph.D / B.Tech from reputed institute.Experience Minimum 2-3 years (XI- XII) Teaching Experience. Experience for teaching IIT JEE and NEET will be added advantage. Enthusiastic freshers can apply .Prepare course materials such as syllabi, homework assignments, and handouts.Maintain regularly scheduled office hours in order to advise and assist students.Keep abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences.Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.Advise students on academic and vocational curricula, and on career issues.Compile bibliographies of specialized materials for outside reading assignments