G7 Teleservices pvt ltd

Bangalore, Karnataka

ABOUT COMPANYG7 Teleservices Private Limited is a leading outsourcing company that offers a wide range of customer care services to clients across various industries. The company is known for its high-quality services and customer-centric approach, which has helped it build a strong reputation in the industry. Our Head office is based in CHURCH STREET, BENGALURU. For more details about our organisation,G7 Teleservices offers a great work environment that encourages growth and development. The company believes in nurturing talent and providing opportunities for employees to enhance their skills and knowledge. The company offers competitive compensation packages and benefits, including health insurance and opportunities for advancement. G7 Teleservices values diversity and inclusion and is committed to creating an inclusive workplace where everyone feels valued and respected. If you are looking for a challenging and rewarding career in the customer care industry, G7 Teleservices is the right place for you. ROLE & RESPONSIBILITIESWe are seeking a skilled and dedicated or a passionate fresher as Customer Support Executive to join our Call Center team for a Hospital Client at BENGALURU INDIA. The ideal candidate will be responsible for handling incoming and outgoing calls from patients, doctors, and other healthcare professionals. They will provide excellent customer service and support by answering queries, resolving complaints, and scheduling appointments as per the hospital's protocols.Key Responsibilities: Answering incoming calls promptly and efficiently while providing excellent customer service. Providing patients and healthcare professionals with information related to hospital services, policies, and procedures. Resolving customer complaints and concerns in a timely and professional manner. Scheduling appointments, managing schedules, and following up on appointments as per the hospital's pro

* Answer Inbound/ Outbound calls professionally and provide information about product and services, take/cancel orders and obtain details of complaints.* Keep records of customer interactions and transitions, details of enquiries ,complaints, and comments, as well as actions taken. Process orders forms, and applications.* Follow up to ensure that appropriate actions are taken on customer requests .* Refer unresolved customer grievances or special requests to designated departments for further investigation.

Dear Folks,We do have the requirements for BPO Voice ProcessQua: 10th/12th/Any GraduationLang: English +Hindi + Any Regional langExp: Freshers/ExpDesignation: Customer Support ExecutiveSalary: Best in IndustryLoc: MG Raod,Bangalore