Future Choice Hospitality India Ltd

Noida Sector 3

As a Customer Care Executive in Noida, you will play a crucial role in ensuring customer satisfaction and maintaining a positive company image. **Key Responsibilities:**- **Responding to Customer Queries**: Assist customers by answering their questions via phone, email, or chat promptly and accurately. Your ability to provide clear information can help solve customer issues efficiently.- **Handling Complaints**: Address and resolve customer complaints with a positive attitude. Understanding customer frustrations and offering solutions will help in retaining their trust and loyalty.- **Processing Orders and Requests**: Take orders from customers, ensuring their needs are met quickly. Accuracy in processing orders is essential to maintain customer satisfaction.- **Maintaining Customer Records**: Keep detailed records of customer interactions and transactions. This information is vital for tracking performance and improving service quality.- **Providing Product Information**: Educate customers about products and services, ensuring they are well-informed. This can enhance their experience and encourage repeat business.**Required Skills and Expectations:**- **Communication Skills**: You must have strong verbal and written communication skills to convey information clearly to customers.- **Problem-Solving**: A proactive approach to resolving issues and effectively addressing customer complaints is important.- **Basic Computer Knowledge**: Familiarity with computer systems and software is necessary for processing data and maintaining records.- **Team Player**: You should be able to work well in a team and contribute positively to a collaborative work environment.- **Customer-Oriented Attitude**: A genuine desire to help customers and meet their needs is essential for success in this role.

Job DescriptionKey Responsibilities- Make outbound calls to prospective customers from provided databases. - Present offers clearly and convincingly to generate interest. - Invite customers to avail free vouchers and family dinner experiences at the hotel. - Achieve daily/weekly call and conversion targets. - Maintain accurate records of calls, responses, and follow-ups. - Collaborate with the sales and marketing team to maximize customer engagement. ---Requirements- Proven experience in telecalling, telesales, or pre-sales roles. - Strong communication and interpersonal skills. - Target-oriented mindset with the ability to work under pressure. - Basic computer proficiency (MS Office, CRM tools). - Positive attitude and customer-centric approach. ---What We Offer- Attractive incentives for achieving targets. - Opportunity to work with a growing hospitality brand. - Supportive team environment with training provided. - Complimentary vouchers and perks for outstanding performers. ---Ideal Candidate Profile- Minimum 6 months of telecalling or telesales experience. - Comfortable with outbound calling and handling objections. - Enthusiastic, persuasive, and motivated to exceed goals.