Freedom From Diabetes

Pune, Maharashtra

Job Title: Sales CounselorJob Overview:We are seeking a dynamic and customer-focused Sales Counselor to join our team. As a Sales Counselor, you will be responsible for effectively communicating with potential customers, managing leads, and guiding them through the sales process. Your role will involve various tasks to ensure exceptional customer service and successful lead conversion. Key responsibilities include:Duties and Responsibilities:1. Handling Calls and Emails:Managing incoming calls and making outbound calls to prospective customers.Responding promptly and professionally to emails received on the office mail Id.2. Lead Follow-up and Management:Diligently following up on all leads received through various channels.Ensuring the accurate entry of each lead in the Customer Relationship Management (CRM) system.Maintaining organized and up-to-date records of all call interactions and lead progress.3. Social Media Engagement:Managing data and leads generated through social media channels.Engaging with potential customers on social media platforms to nurture relationships and drive conversions.4. Lead Conversion:Using persuasive and consultative sales techniques to convert leads into confirmed customers.Demonstrating a thorough understanding of our products/services and effectively communicating their benefits to potential customers.Closing each lead satisfactorily and achieving conversion targets.5. Customer Satisfaction:Providing excellent customer service throughout the sales process.Addressing customer queries, concerns, and objections professionally and proactively.Ensuring customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.Requirements:Previous experience in sales or customer service roles preferred.Strong communication skills, both verbal and written.Excellent communication skills in English and Hindi.

Job Title: Monitor (Operations Cluster)Job Overview:A Monitor is a key role in our organization responsible for overseeing and managing various operational functions to ensure smooth business operations. The Monitor is typically part of the Operations Cluster team. The specific job responsibilities include the following:Duties and Responsibilities:1. App Installation- App activation refers to the process of activating or initializing a software application on a device, such as a smartphone, tablet, or computer so that it can be used by the end user. App activation typically involves a series of steps, including installing the app, setting up user accounts, configuring settings, and accepting terms and conditions. The purpose of app activation is to enable the app to function fully and provide its intended features and functionality to the user.2. Appointment scheduling- It refers to the process of setting up appointments or meetings between Participants at mutually agreed-upon dates, times, and locations with experts as per requirement. It involves coordinating the availability of multiple parties and allocating time slots for specific appointments or events.3. Onboarding and follow-up calls- are two distinct stages in the customer engagement process. Onboarding calls typically occur at the beginning of a customer's journey with a company, while follow-up calls take place after the initial onboarding process and are intended to maintain and deepen the customer relationship.4. Customer query resolution- refers to the process of addressing and resolving customer inquiries, questions, or concerns in a satisfactory manner. It involves actively listening to the customer's query, understanding their needs, and providing accurate and helpful information or solutions to address their concerns.5. Uploading health reports in a system- typically involves the process of digitally submitting or attaching health-related documents, such as medical test results,