Place phone calls to potential clients from our computerised directoryPerform script (with necessary adjustments) to ensure consistency of sales programAnswer potential clients questions about home improvement projects or goalsSet appointments with prospective customers based on our associates schedulesMaintain computer, telephone and other equipmentTrain other telemarketers when requiredCommunicate any problems, concerns or questions to supervisory staffRefer customer complaints to supervisor for quality controlCommunicate respectfully and politely with potential customers at all times