Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting HR department if shortage found as well as conducting regular performance appraisals. Developing and implementing business, marketing, and advertising plans. Managing internal and external stakeholder relations and negotiating contracts if necessary. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with regulatory and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances in sales and marketing. Dealing with escalated customer issues, incident reports etc