FourFountains De-Stress Spa

Pune, Maharashtra

Front Desk Manager Responsibilities:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets, records, and contracts.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Conducting performance reviews with the front desk staff.Generating reports and feedback for presentation to the general manager.Performing administrative duties such as filing and updating records, among others, as needed.

Massage Therapist Responsibilities:Attending and participating in meetings and training sessions.Ensuring a clean, safe, and well-organized spa facility.Setting up spa and work stations, and ensuring cleanliness and tidiness throughout the shift.Assisting with keeping linens clean and tidy, and replacing them between sessions.Sterilizing equipment.Accompanying guests to and from treatment rooms.Consulting with clients to identify appropriate massage services.Providing massage services listed in the brochure.Maintaining records and filing documentation.Complying with all applicable standards, rules, and regulations.