Flydocs

Vadodara, Gujarat

1. Customer Interaction & Issue ResolutionServe as the initial contact for customer queries via email, chat, or phone.Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures.Troubleshoot common product issues, guiding customers through basic resolutions.Accurately log customer interactions and issues in hubspot.2. Escalation & CollaborationIdentify and escalate complex issues to Tier 2 when needed.Work closely with cross-functional teams, including Technical Support and Product teams, to ensure customer concerns are addressed efficiently.Follow up on unresolved customer cases, ensuring timely resolution and customer satisfaction.3. Customer Experience & Service ExcellenceMaintain a high level of professionalism and empathy in all interactions.Ensure compliance with SLAs (Service Level Agreements) for response and resolution times.Gather customer feedback and provide insights to improve product usability and support processes.4. Knowledge Management & Continuous LearningStay updated with flydocs product updates, new features, and system changes.Contribute to internal knowledge bases and FAQs to improve first-contact resolution.Participate in training sessions and skill enhancement programs.RequirementsRequirementsEssential SkillsCustomer Service Excellence: Strong communication and interpersonal skills to engage with customers effectively.Technical Aptitude: Basic understanding of SaaS applications, troubleshooting, and ticketing tools.Problem-Solving: Ability to analyze customer concerns and provide logical solutions.Time Management: Ability to handle multiple queries efficiently while meeting SLAs.Preferred Skillsflydocs platformExperience in the aviation or SaaS industry is a plus.Familiarity with CRM tools.Basic understanding of data handling and reporting.

*Role descriptionThe Selected Candidates will begin in an individual contributors role, working in a team of go-getters to help spread the Byjus way of Learning in your city. They would be showcasing the unique Byjus way of Learning to students and parents and will be responsible for mentoring and sales in their designated zone.SkillsAny Graduation/ Post Graduation. Having a keen interest and deep understanding of the Indian education sector.Interested in mentoring and guiding students.Having a knack for sales.Good interpersonal and presentation skills.Other detailsSalary - 5 LPA, 3 Lacs (fixed) + 2 Lacs (variable) < Starting 2 months>10 LPA, 7 Lacs (fixed) + 3 Lacs (variable) < After 2 months*Those who want to apply. Kindly fill this form*

*Role descriptionThe Selected Candidates will begin in an individual contributors role, working in a team of go-getters to help spread the way of Learning in your city. They would be showcasing the unique way of Learning to students and parents and will be responsible for mentoring and sales in their designated zone.SkillsAny Graduation/ Post Graduation. Having a keen interest and deep understanding of the Indian education sector.Interested in mentoring and guiding students.Having a knack for sales.Good interpersonal and presentation skills.Other detailsSalary - 5 LPA, 3 Lacs (fixed) + 2 Lacs (variable) < Starting 2 months>10 LPA, 7 Lacs (fixed) + 3 Lacs (variable) < After 2 months*Those who want to apply. Kindly fill this form*