Flipkart

Jammu, Jammu & Kashmir

couriers delivery riders.

We Are Requiring Retail Store Officers For These Locations. If Anyone Is Interested In This Role Please Share Your Updated Cv.Strategic Priorities:1. Customer Satisfaction2. Process Execution As Per Sops3. Achieve Revenue Targets For Department/Category For The Store.4. Drive Profitability Through Products And Services In Co-Ordination With Store Manager.5. Collaborate With Internal And External Stakeholders To Drive Events And Workshops To Build Brand And Its IdentityFunctional CompetenciesBasic Calculation, Ms Excel, Interpersonal Communication, Written And Verbal Communication, Time Management, Product Knowledge, Telephone Etiquette, Customer Service, Process Compliance And Record MaintenanceKey Responsibilities:General Areas Of Responsibility: Ensuring Consistent Delivery Of High Quality Customer Service As Per The Company Standards In All Areas Of Operations. Ensuring Customer Satisfaction And Executing Action Plans To Improve The Customer Satisfaction. Evaluating Execution Of Services (Grooming, Vet, Behaviour) To Ensure Service Timelines Are Met And In Case Of Any Delays, Ensuring That The Issues Are Identified And Acted Upon To Achieve 100% Tat. Driving 100% Execution Of Operational Standards As Per The Sop'S To Deliver Flawless Operations Through Proper Communication And Follow Up, Identifying The Bottle Necks And Seeking Support To Resolve The Concerns. Addressing And Resolving All Points Of Concern In A Timely Manner To Avoid Any Risk/Safety Issues During Operations. Monitoring Stock And Co-Ordinating With Responsible Teams And Departments To Ensure Availability Of Stocks At All Times. Engaging With Pets & Pet Parents And Suggesting Required Products And Services By Building Knowledge Of Products And Services To Build Loyalty, Drive Sales Of Differentiated Products And Private Label Products,

Only Those Who Have Experience Of Service Centers (Samsung, Sony, Panasonic, OnePlus Etc.) Can Apply For This Job.Serve Visitors By Greeting, Welcoming, Directing And Announcing Them AppropriatelyGood Communication SkillGenerate TokenTake Ownership Of Customer IssuesTroubleshoot Problems And See Them Through To ResolutionEscalate Unresolved Issues To The Appropriate Internal Teams

JD :-QC Experience In Mobile Industry (2-3 Years)Proficient In MS Office/Computer ConversantAwareness About QC Tools/5S/ESD/ISO Audit, Experience In CRMFlexible In Timings And Work Nature.Should Have A Learning Attitude