Selling: Using persuasion skills to sell products or services to customers over the phone Customer service: Addressing customer concerns, resolving complaints, and providing post-sales support Lead generation: Identifying potential customers and converting them into sales Providing information: Delivering scripted talks and providing product information and pricing Building relationships: Maintaining customer information and following up with previous customers Improving products and services: Providing insights to supervisors and contributing to improving products, services, and sales strategies