eVanik Networks Pvt Ltd

Noida Sector 2

Company Description:eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong reconciliation features, eVanik ensures accuracy and efficiency, seamlessly integrating with tools like Tally Prime to support GST compliance. We are committed to improving seller success and simplifying operations.Role Description:We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.Key Responsibilities: Troubleshoot and resolve technical issues for eVanik users. Handle customer inquiries and concerns promptly and effectively. Ensure customer satisfaction through excellent service and support. Manage and oversee subscription renewals, ensuring continuity of service for users. Communicate clearly and effectively with customers to understand and address their needs. Provide training to the new users on service functionalities. Collaborate with other departments to improve the product and customer experience.

You will be right at the heart of matters as you need to deal directly with customers who have technical problems such as trouble with their eVanik accounts, forgotten passwords, setup and configuration etc.. Typical Technical Support duties include:Installation & configuration of eVanik OneWorld Suite and other applications.Maintenance and monitoring of enterprise customer accounts.Logging the queries of customers.Analysis of call logs in order to discover any underlying issues or trends.Diagnosing and solving software faults.Testing and evaluating new technology.Responding to call-outs in a timely fashion.Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Excellent communicationWorking knowledge of Microsoft ExcelMaintain relationships with existing clientsHelp onboard new clients onto our systemSupport our existing clients via Chat, Phone, Email & Tickets.Understand eVanik platform and its functioning thoroughlyOutspoken personality ( someone who likes to talk with people )Take initiative and come up with creative ideas to grow the business