Esperto Car Care

Avinashi Road, Coimbatore

The Sales Executive will be responsible for driving revenue by converting high ticket leads generated by our marketing team into successful sales, while also maintaining a good relationship with the customers assigned to the Executive. The work also includes regular audit cycles, sales & administrative reporting, and monitoring customer experience standards.Key Responsibilities:Sales Responsibilities:1. Ensure all leads generated through marketing channels are responded to within a maximum of 3 hours.2. Address customer queries from various sources within 30mins of receipt.3. Ensure assigned monthly lead conversion targets are met.4. Meet timely service delivery with a minimum of 95% adherence to committed timelines.5. Collect and document customer feedback and reviews after service completion.6. Conduct follow-ups on aftercare services and post-service issues, ensuring full customer satisfaction.7. Update CRM software on customer profile (100% on-time updation required) & service details accurately marked.8. Ensure job cards & other required documentation are submitted on time.Administrative & Operational Responsibilities:1. Conduct bi-weekly store audits, ensuring a minimum of 8 structured audits per month.2. Compile and submit a detailed monthly admin report based on insights from audit findings.3. Monitor customer service delivery by all store staff and ensure compliance with SOPs for customer walkthroughs and experience protocols.4. Maintain records and reporting for vehicle movement within the store, including job card usage and status updates.5. Support with attendance regularizations and record-keeping on Zoho HRMS, as needed ensuring maintenance of accurate attendance records and resolving discrepancies.