Energy Services Middle East

Kuwait

Job PurposeProvide on-site technical support and maintenance for a Java/Spring Bootbased SCADA software platform used for real-time monitoring and control of industrial systems. The role ensures smooth operation of the system, performs troubleshooting, manages updates, communicates with remote developers, and assists with database and network-related issues.________________________________________Key Responsibilities Act as the primary point of contact for all SCADA-related support requests on-site. Monitor system health, logs, and performance of backend and frontend services. Troubleshoot and resolve issues in collaboration with the remote engineering team. Manage server deployments (Linux/Windows) and service restarts when required. Check data collection flow between field RTUs and central servers. Maintain and optimize SQL Server and InfluxDB databases (backup, restore, query optimization). Support local users in using dashboards, alarm management tools, and reports. Document incidents, root causes, and resolutions. Perform updates, patching, and routine maintenance in coordination with remote teams. Ensure secure VPN or remote access for diagnostics and updates. Provide feedback and field observations to improve system reliability and usability.________________________________________Required Skills & Experience Bachelors degree in Computer Science, Engineering, or related field. 25 years of experience in software support, preferably with industrial or SCADA systems. Solid understanding of Java/Spring Boot applications and ReactJS frontends. Good experience with SQL Server and InfluxDB. Familiar with Linux/Windows Server administration. Knowledge of networking, Modbus/TCP, and general industrial communication protocols. Experience with Docker, Git, and remote deployment tools is a plus. Strong troubleshooting and analytical skills. Fluent in English (Arabic is a plus).________________________________________Soft Skills Excellent communication and documentation skills. Strong sense of ownership and reliability. Ability to work independently and coordinate with remote developers. Willingness to learn new tools and technologies.________________________________________Optional / Nice-to-Have Experience with SCADA or IIoT platforms. Familiarity with MQTT, RabbitMQ, or data streaming systems. Basic knowledge of cybersecurity practices for industrial systems