Energos Technologies Pvt. Ltd.

Mumbai, Maharashtra

deal with customers over telephone or electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service processdeal with customers over telephone or electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process