Emkay Finserv

Dadar, Mumbai

Verified KYC documents following KYC compliance, ensuring compliance with regulatoryrequirements. Maintained meticulous records to document KYC verification activities and ensure audit trailintegrity. Responsible for accurately sending payment files to the finance department. Maintained adetailed record of all files sent, ensuring accurate financial transactions. Managed escalations process through email communication, ensuring timely responses andsatisfactory resolutions for sales and disbursement operations. Collaborated with internal teams to address escalations promptly and effectively,maintaining high standards of service.