Eastvantage Private Limited

Bangalore, Karnataka

Responsibilities:Configure and manage network infrastructure (Firewall, Core Switch, Access Switch, ISP, Access points, etc.)Manage physical and virtual servers (Windows, CentOS, Hyper-V)Setup and deploy computer equipment (Desktop & Laptop)Support variety of OS platforms (Windows 10, Ubuntu, Mac OS, etc.)Setup and troubleshoot system issuesAttend to all tickets in a timely manner using companys ITSM/ticketing platform.Should be familiar working with tools like ServiceNow, Remedy, Fresh Service, etc.Collaborate with the ICT team from the Philippines and report to the ICT manager.Manage company asset inventoryResponding in a timely manner to service issues and requestsTesting and implementing new technologyManaging technical projects (Implementation, migration, setup, etc.)Repairing and replacing equipment as necessary.Position requirements: Bachelors degree related to computer/technology.6 - 10 years of experience in IT infrastructure supportWilling to work on shifting schedule (Morning, Mid, and Night)Willing to work on weekends and holidaysWilling to render overtime whenever neededStrong Verbal & Written communication skillsCan start ASAP.Is available to join us in our Bangalore office from Day 1.About Eastvantage:At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.We are an independently-owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, with over 1100 happy employees now. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!

The primary accountability in this role is to engage students via telephone, email, live chat and social media channels to assist in their decision-making process to choose a partner university and ultimately, via targeted and personal communications, enroll. You will need to be super-confident on the phone as you will be speaking to prospective students (and sometimes their parents!) from around the globe. You will often be the first point of contact for people making a very big decision in where they want to study, so it is imperative you approach each communication with enthusiasm and passion, as this is what will stay with the student when deciding between their options. We will give you in-depth system and university specific training, but it will be your personality that makes the difference.We value intelligent effort. To be an effective team member, youre amazing at:communication all kinds and all directionssolving problemsworking independently to a high qualityprioritizing intelligentlyKey accountabilities:Make targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolmentsRespond to student enquiries and assisting students primarily via telephone, email and Instant MessagingAdhere to pre-agreed service level commitmentsMaintain data integrity protocols, ensuring it is consistently and accurately recordedUndertake such other duties as may from time to time be required, as commensurate with the role and the needs of the businessEssential skills:Confident and professional telephone mannerSuperb communication skills including an excellent standard of spoken and written EnglishA positive, can-do attitude and high level of initiativeAbility to perform well under pressure and multi-taskExperience of working in a proactive, rather than reactive mannerExperience of using Excel and WordExcellent time management and ability to meet established deadlinesAbility to maintain focus