EaseMyTrip

Noida Sector 63

Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service. Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file.