DLS Hotels

Karnal, Haryana

1. Create and curate high-quality content (text, images, videos) for social media platforms.2. Manage and schedule posts using social media management tools.3. Monitor and respond to comments, messages, and reviews.4. Analyze social media metrics (engagement, reach, clicks) and report insights.5. Develop and execute social media campaigns aligned with business objectives.6. Collaborate with cross-functional teams (content, creative, PR).7. Stay up-to-date with social media trends and best practices

Key Responsibilities:1. Welcome and interact with guests, understanding their preferences.2. Handle guest requests, resolving issues promptly.3. Coordinate room assignments, upgrades, and special requests.4. Maintain accurate guest records and preferences.5. Offer personalized recommendations (dining, spa, local attractions).6. Collaborate with departments (F&B, Housekeeping, Spa) for seamless experiences.7. Respond to guest feedback, resolving concerns.8. Conduct guest feedback sessions and surveys.9. Develop and maintain guest loyalty programs.10. Assist with guest events, conferences.11. Monitor guest reviews, respond promptly.

1The sales Executive responds to reservation requests from guests, travelagents, and referral networks made through various communication platforms.2.She ensures that reservation hotlines are attended to at all times to meetdaily business needs, and is responsible for creating, updating and maintainingreservation records promptly in accordance with guests' bookingconfirmations. 3.She also tracks future room availability andhelps develop forecasts for room revenue and occupancy. Additional dutiesmay include preparing the list of expected arrivals for the front office, assistingin pre-registration activities and processing advance reservation deposits. 4..She should know the types of rooms the property has, their locations andlayouts, as well as the available packages. 5.She also updates the availability of rooms via ezee Software, OTA and web booking systems,6.She follows all policies and procedures of the property for compliance andquality assurance expectations.