Diamia Business Directory Pvt. Ltd

Salem, Tamil Nadu

Roles and Responsibilities: Conduct thorough market research to identify opportunities, trends, and competitor analysis that drive marketing initiatives. Plan, implement, and monitor successful marketing campaigns that align with business objectives and target audience expectations. Keep abreast of industry trends, competition, and new opportunities. Produce various literatures, signage, merchandise, and other materials to be used at field marketing events. Create localized content and promotional materials that resonate with the target audience. Act as the point persons for outside, inside and partner sales teams. Track market and company sales performance. Work closely with marketing teams to create programs. Generate leads and drive sales. Gather and report customer intelligence to sales teams. Develop marketing plans. Manage vendor contracts. Support all company initiatives, give actionable feedback, share best practices and serve as advocate and information source for company. Create programs that drive brand loyalty. Need to achieve weekly/monthly targets based on company policy.Qualifications Bachelor's degree in Marketing, Business Administration, or related field. Proven experience in field marketing or similar role. Strong understanding of local market dynamics and consumer behavior. Ability to manage multiple projects simultaneously and meet deadlines. Excellent communication and interpersonal skills. Experience with marketing automation tools and CRM software.

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.