Dhone Ford

Warje, Pune

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.

Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates and monitors the performance of all body shop employees.Prepares and administers an annual operating budget for the body shop.Directs and schedules the work of all body shop employees.Establishes and maintains good working relationships with insurance adjusters.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Implements aggressive marketing plan to increase body shop business.Monitors technicians' daily productivity reports and corresponding payroll records.Gives fair estimates on costs and time required for body work.Follows up on parts department orders to ensure parts availability.Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Checks quality of completed work.Handles customer complaints immediately and according to dealership's guidelines.Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.Prepares final billing for completed repair orders.Controls accounts receivables for body repair work.Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.Ensures that proper safety equipment is available and being used properly.Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.Keeps abreast of new equipment and tools available and recommends pur

Works across Warje(03 days in week) & Manjari(03 days in week) Service Center to help identify, promote, and share best IT practices, tools, and processesHelps determine the optimal level of standardization across studios and facilitates the adoption of processes and tools to capture the benefits of standardizationImplement global support processes and provide visibility and escalation paths for regional IT teamsMaintaining required records for the executive member and departmentCoordinate and/or lead adhoc projects, as requested by the executiveRecovery, reinstallation/reimaging of failed desktop and laptop computersAnswer phones, handle general inquiries, relay messages to appropriate partiesManage Outlook calendar and coordinate meetingsRun/print out daily and monthly reportsCopy, fax,monthly SIM Card bill and distribute documents

1. Primary ResponsibilitiesA) Service Marketing: Business Generation1. Need to follow company defined standard and procedures while answering calls and delivery messages2. Follow up customers for service initiation, offer appointments for service3. Maintain & communicate service appointments for the next day, to relevant role-holders4. Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time5. Prepare service marketing plan and design new initiatives, conduct activities as per requirement and RE guidelines/ norms6. Pitch VAS to customers over the phone7. Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenueB) Lost Customer Marketing1. Analyze the lost cases of workshop and prepare action plan with CRM, GM service2. Update details of lost customers in DMS in case of incorrect contact details3. Carry out customer acquisition as per plan4. Meet lost customers if needed to carry out customer acquisition planC) Service Marketing1. Answer incoming phone calls according to script and schedule a sales/service appointment2. Making outbound calls regard vehicle due for service.3. Log all Customer comments4. Schedule follow-up contact if no appointment is made5. Confirm scheduled appointments6. Follow up with Sales Department to determine if appointment was kept and the outcome7. Contact Customers based on current marketing initiatives.8. Respond to Customer website requests9. Contact Internet Customers via email and phone to schedule a Service appointment10. Assist with other duties, as assigned11. Ability to meet or exceed monthly goals12. We offer competitive wages and benefitsJob Requirements1. Customer Service experience preferred.2. Excellent written and verbal communication skills.3. Must have strong computer and phone skills and must pay careful attention to detail4. High school diploma or the equiva

Housekeeping work,Daily Cleaning Work,Bathroom & toilet cleaning,dry mop,wait mopping,floor cleaning ,dusting,