DAMILANO LEADERS PVT LTD

Around Kolkata

Ground staff play a crucial role in ensuring smooth and safe airport operations, acting as the bridge between passengers and flights. Their responsibilities encompass a wide range of tasks, including passenger assistance, baggage handling, and coordinating various airport services. Key Duties of Ground Staff:Passenger Assistance:Welcoming passengers, answering questions, providing directions, assisting with check-in procedures, issuing boarding passes, and helping with special needs or disabilities. Baggage Handling:Checking in and tagging baggage, loading and unloading baggage from aircraft, and ensuring baggage is processed efficiently. Flight Operations:Assisting with flight check-in, coordinating with flight crews, and ensuring aircraft are properly prepared for departure. Safety and Security:Ensuring security procedures are followed, screening passengers and baggage, and assisting with emergency situations. Customer Service:Providing friendly and helpful customer service, addressing passenger inquiries, and resolving any issues that may arise. Other Responsibilities:May also include tasks such as restocking aircraft with refreshments, maintaining airport cleanliness, and assisting with aircraft movement. In essence, ground staff are the unsung heroes of the aviation industry, ensuring a seamless and positive experience for passengers from the moment they arrive at the airport to the time they board their flight.

Essential job duties of a Counter Person aregreeting customers, answering to inquiries, keeping the counter clean and organized, taking phone calls, managing inventories, collecting payments, helping warehouse staff, stocking shelves, performing bookkeeping activities, and informing customers on special offers.