D-Tech Solution Integrators Private Limited

Bharuch, Gujarat

The objective of the role is to present himself at customers site to install, maintain and troubleshoot hardware and software components and resolve all IT related issues. Key holder must keep himself available at customer site as per the requirements and support for uninterrupted IT facilities and services Maintain and upgrade equipment as needed. He has to configure and trouble shoot PC Hardware, Printer and LAN, CCTV related issues reported by users as and when required. Addressing user requests and close the complaints/tickets on timely with customer satisfaction. Provisioning, configuring and setting up new equipment, ensuring proper functionality and connectivity of all devices and participating in equipment moves and changes. He must balance and match with site specific customer rules and guidelines along with D-Tech policies Hands of technical expertise to manage issues at client site Ability to communicate effectively Identifying problems and finding quick and sound solution. Must be flexible in considering rotational week offs Familiar with industrial network design Flexibility Time Management.