Culture Holidays India Pvt. Ltd.

Gurgaon Sector 19

Job descriptionJob Title: Ticketing Executive (International Markets)Location: Udyog Vihar Phase v - GurugramCompany: Culture Holidays Pvt. Ltd.Industry: Travel & TourismExperience: 1-5 yearsEmployment Type: Full-timeJob Summary:We are looking for a detail-oriented and customer-focused Ticketing Executive to manage ticket reservations, bookings, cancellations, and related services. The ideal candidate should have experience using global distribution systems (GDS) such as Amadeus, Galileo, or Sabre and must ensure high customer satisfaction through efficient service.Key Responsibilities:Handle domestic and international air ticket bookings using GDS systems (e.g., Amadeus, Galileo, Sabre).Provide clients with accurate fare quotes, itinerary options, and visa/travel documentation advice.Manage flight ticket issuance, re-issuance, date changes, cancellations, and refunds.Ensure all bookings comply with travel policies and regulatory requirements.Coordinate with airlines and travel partners to resolve booking issues or customer concerns.Maintain client records, update reservation details, and follow up on payment collections.Assist customers via phone, email, and in person with excellent service and support.Keep up to date with airline rules, fare structures, travel trends, and promotional offers.Collaborate with the sales and customer service teams to ensure smooth travel arrangements.Requirements:Proven experience (1-5 years) in ticketing or travel operations.Proficiency in using GDS platforms like Amadeus, Galileo, or Sabre.Knowledge of airline fare rules, ticketing procedures, and refund policies.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Ability to multitask in a fast-paced environment.Graduate in Travel & Tourism or a related field is preferred.responsibilitiesWhy Join Us?Be part of a forward-thinking, innovation-driven travel tech company.Work on global projects that shape next-generation travel experiences.Collaborative and inclusive environment that values growth and innovation.Flat hierarchy with direct access to leadership.Continuous learning through access to certifications, training, and development. Employee Benefits:Provident Fund (PF): Retirement benefits per statutory norms.Medical Insurance: Comprehensive coverage for employeesFlexible Work Environment: o Monday to Friday: Work from Office (WFO)Saturday: Work from Home (WFH) o Sunday: Weekly OfMail us at : career@cultureholidays.com

RESPONSIBILITIES:* We are in search of Sales of International Tours* Looking for Operations as well, to handle confirmed files of International Tours* Well versed with various International tour destinations* Group and Series Handling* Cost-sheet and itinerary preparation* Aware of hotel reservation on online portals* Coordinating with the suppliers for rate negotiations* Outbound Tours specialistREQUIREMENTS:* Proficiency in English is must* Good communication & negotiation skills* Exemplary sales skills and customer-oriented approachWHAT YOU WILL GET:* Monday to Friday: Work from office; Saturday: Transform into a remote workday* The opportunity to travel the world (T&C apply)* Provident Fund (PF) and Employee State Insurance (ESI)* Comprehensive Medical Insurance* Engaging Employee Activities for a lively work environment