Cessna Lifeline Veterinary Hospital

Domlur, Bangalore

Veterinary assistant job description:1. Handling the pet and animal in the most comfortable and gentle way for all medical, hospitalization and teaching purpose.2. Monitoring the pet for vitals, record keeping, ongoing medical, hospitalized, and surgical care under the supervision of a vet technician or veterinarian.3. Nursing of pets for walking, appropriate feeding, water, urination, defecation, comforting, physiotherapy, cage cleaning, and grooming.4. Receiving the client with a professional approach, record keeping vitals, weight, preparation of consult room, assisting in consult and diagnostics in coordination with attending vet, reminder or appointments for the patient, admission of pet, maintaining the protocols and consents and closure of consult.5. Be a help to the client for complete closure of communication and discharge of patients, ascertaining the complete satisfaction of the client in all aspects.6. Be an integral part of drug administration, infusion, fluid therapy, radiology, other lab and diagnostics, procedures, bandaging and treatment with accurate protocols under the complete supervision of a vet.7. Record keeping of services, monitoring, nursing, and communication with details for verification with the vet.8. Maintaining a professional appearance, gestures and carrying high conduct with clients and animals.9. Being responsible for all instruments, and resources around and taking utmost pride to maintain it the best usable way.10. Obtaining all consents for admission, surgery, procedures, diagnostics, assisting pet parent with clarity of invoice and estimate for same.11. Communication with pet parents for admission, treatment, discharge, and client concerns as it arrives.12. Maintaining all the small to large instruments with a complete clear system

GROOMING DEPARTMENT- GROOMER1. Ensure protocol set for grooming department is followed at all times2. Being completely responsible for the well being of the pet duringa. Grooming3. Ensure to follow all appointments through software and record keeping of all as required.4. Being aware about schemes and discounts going on currently5. Reminding HK to use BUTOX for cleaning the floors after a tick case as required. Coordinating with HK for extra cleaning if required6. Ensuring that each pet leaves the salon wearing a Cessna ribbon7. Making sure that each client goes up for complementary check up8. Interacting with clients and making them comfortable with leaving their pet in your charge.9. Maintaining the standards and protocols of grooming always. Keeping pet service as priority and good client interaction as a habit.10. Maintaining all grooming tools and equipment on a regular basis.11. Coordinating and cooperating with the other grooming staff members12. Planning the next day's work along with the rest of the team. 13. Following the daily grooming plan regularly

GROOMING DEPARTMENT- GROOMER1. Ensure protocol set for grooming department is followed at all times2. Being completely responsible for the well being of the pet duringa. Grooming3. Ensure to follow all appointments through software and record keeping of all as required.4. Being aware about schemes and discounts going on currently5. Reminding HK to use BUTOX for cleaning the floors after a tick case as required. Coordinating with HK for extra cleaning if required6. Ensuring that each pet leaves the salon wearing a Cessna ribbon7. Making sure that each client goes up for complementary check up8. Interacting with clients and making them comfortable with leaving their pet in your charge.9. Maintaining the standards and protocols of grooming always. Keeping pet service as priority and good client interaction as a habit.10. Maintaining all grooming tools and equipment on a regular basis.11. Coordinating and cooperating with the other grooming staff members12. Planning the next day's work along with the rest of the team. 13. Following the daily grooming plan regularly

Job description for Billing and Sales executive1. Billing on Vet buddy Software2. Sales of petshop and pharmacy products3. In house-Pharmacy Maintaining4. Taking pharmacy stocks and giving list of stocks to be ordered by pet shop head. Being in-charge of pet shop and Pharmacy shelves cleaning: making sure the HK staff wipe all shelves5. Making a note of products that are unavailable and have been asked for by clients.6. Maintaining this list and intimating the clients when the products arrive.7. Filling checklist regularly.8. Helping clients register their names if required9. Sending clients as per their turn if required10. Keeping a track of all blood and biological samples prescribed for testing when they come in for billing.11. Organizing cleaning and arrangement of pet shop shelves -once a day.12. Being responsible for maintaining cleanliness of the billing -desk and area.13. Guiding clients and providing information about different products and Medicine.14. Being in charge of arranging products in the pet shop as per instructions from pet shop head or Pharmacy Head.15. Making sure all products are placed in their appropriate places in the pet shop at all times.16. Being pleasant and helpful and non-confrontational.17. Escalating issues raised by clients to higher management.18. Stocking up pet shop as the products get purchased, ensuring the pet shop is stocked up at all times.19. Inventory in the absence of designated person.20. Checking all Medicine list and Making Requirements list.21. Keeping and checking all the medicine Bills and checking margins and all.22. Maintaining of Pharmacy recodes as per Government rules and regulation or requirements.

Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.

GROOMING DEPARTMENT- GROOMER1. Ensure protocol set for grooming department is followed at all times2. Being completely responsible for the well being of the pet duringa. Grooming3. Ensure to follow all appointments through software and record keeping of all as required.4. Being aware about schemes and discounts going on currently5. Reminding HK to use BUTOX for cleaning the floors after a tick case as required. Coordinating with HK for extra cleaning if required6. Ensuring that each pet leaves the salon wearing a Cessna ribbon7. Making sure that each client goes up for complementary check up8. Interacting with clients and making them comfortable with leaving their pet in your charge.9. Maintaining the standards and protocols of grooming always. Keeping pet service as priority and good client interaction as a habit.10. Maintaining all grooming tools and equipment on a regular basis.11. Coordinating and cooperating with the other grooming staff members12. Planning the next day's work along with the rest of the team. 13. Following the daily grooming plan regularly

Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.

Job description for Billing and Sales executive1. Billing on Vet buddy Software2. Sales of petshop and pharmacy products3. In house-Pharmacy Maintaining4. Taking pharmacy stocks and giving list of stocks to be ordered by pet shop head. Being in-charge of pet shop and Pharmacy shelves cleaning: making sure the HK staff wipe all shelves5. Making a note of products that are unavailable and have been asked for by clients.6. Maintaining this list and intimating the clients when the products arrive.7. Filling checklist regularly.8. Helping clients register their names if required9. Sending clients as per their turn if required10. Keeping a track of all blood and biological samples prescribed for testing when they come in for billing.11. Organizing cleaning and arrangement of pet shop shelves -once a day.12. Being responsible for maintaining cleanliness of the billing -desk and area.13. Guiding clients and providing information about different products and Medicine.14. Being in charge of arranging products in the pet shop as per instructions from pet shop head or Pharmacy Head.15. Making sure all products are placed in their appropriate places in the pet shop at all times.16. Being pleasant and helpful and non-confrontational.17. Escalating issues raised by clients to higher management.18. Stocking up pet shop as the products get purchased, ensuring the pet shop is stocked up at all times.19. Inventory in the absence of designated person.20. Checking all Medicine list and Making Requirements list.21. Keeping and checking all the medicine Bills and checking margins and all.22. Maintaining of Pharmacy recodes as per Government rules and regulation or requirements.

Veterinary assistant job description:1. Handling the pet and animal in the most comfortable and gentle way for all medical, hospitalization and teaching purpose.2. Monitoring the pet for vitals, record keeping, ongoing medical, hospitalized, and surgical care under the supervision of a vet technician or veterinarian.3. Nursing of pets for walking, appropriate feeding, water, urination, defecation, comforting, physiotherapy, cage cleaning, and grooming.4. Receiving the client with a professional approach, record keeping vitals, weight, preparation of consult room, assisting in consult and diagnostics in coordination with attending vet, reminder or appointments for the patient, admission of pet, maintaining the protocols and consents and closure of consult.5. Be a help to the client for complete closure of communication and discharge of patients, ascertaining the complete satisfaction of the client in all aspects.6. Be an integral part of drug administration, infusion, fluid therapy, radiology, other lab and diagnostics, procedures, bandaging and treatment with accurate protocols under the complete supervision of a vet.7. Record keeping of services, monitoring, nursing, and communication with details for verification with the vet.8. Maintaining a professional appearance, gestures and carrying high conduct with clients and animals.9. Being responsible for all instruments, and resources around and taking utmost pride to maintain it the best usable way.10. Obtaining all consents for admission, surgery, procedures, diagnostics, assisting pet parent with clarity of invoice and estimate for same.11. Communication with pet parents for admission, treatment, discharge, and client concerns as it arrives.12. Maintaining all the small to large instruments with a complete clear system