Career Defence Training Foundation

Industrial Area Phase-8, Mohali

Position OverviewThe Telesales Representative plays a pivotal role in achieving the sales objectives of an organization by effectively reaching out to potential customers via phone, understanding their needs, and offering suitable products or services. The ideal candidate must possess excellent communication skills, a persuasive personality, and a customer-centric approach to ensure business growth and client satisfaction.Key Responsibilities1. Lead GenerationIdentify and research potential clients through various channels such as databases, social media platforms, and referrals.Develop and maintain a strong pipeline of prospective customers.Analyze market trends to identify potential sales opportunities.3. Product Knowledge and PresentationAcquire in-depth knowledge of the companys offerings to effectively match them to customer needs.Present and explain products or services in a clear, compelling manner.Address queries and provide additional information tailored to the customer's needs.4. Sales ConversionPersuade potential customers to purchase products or services by demonstrating how they meet customer needs.Negotiate pricing, terms, and conditions to close deals efficiently.Follow up with undecided customers to address concerns and drive decision-making.5. Customer Relationship ManagementBuild and maintain strong, long-lasting relationships with customers to ensure repeat business.Provide exceptional post-sales support and address any customer issues or complaints promptly.Use customer feedback to identify areas for improvement in sales strategies or product offerings.6. Documentation and ReportingMaintain accurate records of customer interactions, sales activities, and outco