Bridgestone

Jayanagar, Bangalore

We are seeking a dedicated Field Executive to join our team in Jayanagar, Bangalore. This role involves engaging with clients and managing field operations, requiring strong communication skills and a proactive approach.Key Responsibilities:- Client Engagement: Interact with clients daily to understand their needs and provide high-quality service, ensuring their satisfaction and building strong relationships.- Data Collection: Gather important information from clients and input data accurately into the company system, helping to improve service delivery and support decision-making.- Reporting: Prepare and submit daily reports regarding activities and client feedback to your supervisor, aiding in performance tracking and strategy adjustments.- Problem-Solving: Address any client concerns or issues on-site promptly and efficiently, ensuring that challenges are resolved quickly to maintain a positive client experience.Required Skills and Expectations:The ideal candidate should have at least one year of experience in a field role. A minimum of a 12th-grade education is required. Strong verbal communication skills are essential to effectively engage with clients. Candidates should be proactive, self-motivated, and able to work independently. A good understanding of local geography and the ability to navigate efficiently is necessary. Additionally, candidates must be comfortable working full-time from the office, displaying professionalism and a positive attitude at all times. Ensure to maintain a neat appearance and adhere to company policies in all interactions.

Visit customer location and collect outstanding paymentsDeliver payment noticesReport daily activityFollow internal policies and regulations during collectionsMaintain accurate and up-to-date recordWork closely with Telecollection and legal team

Contact debtors to collect overdue payments.Negotiate payment terms and settlements.Maintain and update account records.Ensure compliance with legal and regulatory requirements.Prepare and submit collection reports.Provide exceptional customer service and resolve disputes.

A Debt Recovery Agent is responsible for contacting individuals or businesses who have defaulted on their loan payments or debts. The role involves negotiating payment arrangements, providing financial counseling, and recovering outstanding debts. Field visits may be required to locate debtors, conduct face-to-face meetings, and assess repayment capabilities.Contact Debtors: Initiate contact with debtors via phone calls, emails, and letters to discuss overdue accounts and negotiate repayment terms.Negotiate Payment Arrangements: Work with debtors to establish feasible payment plans based on their financial situation and ability to repay.Provide Financial Counseling: Offer guidance and support to debtors facing financial difficulties, assisting them in managing their debt and budget effectively.Conduct Field Visits: Perform on-site visits to debtors' residences, workplaces, or other relevant locations to locate individuals, verify information, and discuss repayment options.Assess Repayment Capabilities: Evaluate debtors' financial circumstances through discussions, documentation review, and observation during field visits to determine their capacity to repay.Document Activities: Maintain accurate records of all communications, negotiations, and agreements with debtors, ensuring compliance with legal and company guidelines.Collaborate with Legal Teams: Coordinate with legal departments or external legal counsel to escalate cases when necessary, ensuring compliance with regulatory requirements and pursuing legal action if debts remain unpaid.Monitor Payment Compliance: Follow up with debtors to ensure adherence to agreed-upon payment plans, address any issues or concerns, and take appropriate action in cases of non-compliance.Provide Regular Updates: Communicate regularly with supervisors or team leaders to provide updates on case progress, identify challenges, and seek guidance on complex situations.Maintain Confidentiality: Handle sensitive financial infor

We are hiring Tele Callerlanguages should be 3.DRA Certified ( Optional )Good CommunicationEducation( PUC + , any Degree )

1. Must have experience in the recovery collection field.2. Preference to DRA pass candidate / DRA Certified ( Optional )3. Communication languages should be more them 3.4. Education PUC +Note- Salary + Incentives.