Bo International

Delhi

As a customer care executive you role include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Top things you will do in your role:Manage large amounts of incoming and outgoing phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customerProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and filedocumentsTake the extra mile to engage customers and provide end to end solutionsInteract with supply Chain and quality team as per the customer requirement.Focus on customer retention and make strategies for customer interaction on ourwebsiteQualifications and Skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively