Beautex Industries

Mumbai, Maharashtra

Identifying new Opportunities* Supporting Sales & Development department* Escalating any complaints* Updating Database* Manage large amount of incoming calls* Generate Sales Leads* Identify and assess customer needs to satisfaction* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Follow communication procedures, guidelines, and policies* Resolve customer complaints via phone, email, mail, or social media * Escalating Issues to the Senior Sales Department if remain unresolved for more than 2 to 3 weeks Working According to the TAT of the Call Time * Generating Maximum Leads in a day and Reporting to the Relationship Manager all the