BBIS RAIKOT

Raikot Ludhiana

We are looking for a Front Desk Manager to oversee the front desk operations in Raikot Ludhiana. The ideal candidate will have experience managing staff and delivering excellent customer service.Key responsibilities include:- **Supervise Front Desk Staff**: Manage daily activities of front desk personnel, ensuring they provide friendly and efficient service to all guests.- **Handle Guest Inquiries**: Address guest questions and concerns promptly, ensuring a positive experience and resolving any issues effectively.- **Manage Reservations**: Oversee the booking process, ensuring accurate entries and efficient check-in/check-out procedures.- **Maintain Front Desk Operations**: Ensure that the front desk area is tidy and organized, with all necessary supplies available.- **Train and Mentor Staff**: Conduct training sessions for new staff and provide ongoing support to build a strong and effective front desk team.The ideal candidate should possess strong communication skills, both verbal and written, to interact with guests and staff effectively. Problem-solving abilities are essential to handle guest complaints and improve service quality. Attention to detail is crucial for maintaining accurate records and a well-organized work environment. Candidates should be punctual and reliable, with a strong commitment to providing exceptional service. Previous experience in hospitality or customer servicce is preferred, and a high school diploma is required. The role demands a hands-on approach, making it important for candidates to work effectively in an office setting.