Team Management Team management is the ability of a Leader to manage a group of members insuch a way that the assigned target should be performed successfully Accountable for every act of his team, be it shift adherence, floor behavior, andother factors.2. Roster Management Need to organize a planned weekly roster to avoid any chaos and for the smoothdelivery of tasks. Should be able to control shrinkage or be ready with Plan B to avoid any impact onthe performance in case he is experiencing shrinkage.3. Communication and Feedback Conduct team briefs as scheduled by the work force management team and in linewith the weekly focus agenda set by the Operations Managers. Ensure regular feedback is given to Sales Agents with regards to action plans thathave been set. Ensure all relevant business communications are communicated to the sales teamas and when required.4. Achieve Sales Targets Manage and drive sales team target and performance. Develop the sales team through coaching and training and identifying skills gaps. Plan, conduct and document coaching and training sessions in order to developagents skills and knowledge to improve sales performance. Measure and manage the Sales Agent team to ensue out-of-line situations areimmediately addressed. Communicates information in a timely, accurate and understood manner to all salesteam members. Ensure that all Human Resources policies and procedures are observed.5. Reporting and Administration Runs assessment reports, analyzes metrics, and reports data to the Senior VP andhigh-level management. Track and accurately update operational performance files for Sales Agents on aweekly basis. Compiling and sending reports as required by the business for relevant updates.