B I R Solutions India Private Limited

Hyderabad, Telangana

Level 2/3 Technical Support EngineerPosition Overview:We are seeking a skilled and motivated Level 2/3 Technical Support Agent to join our team. As aTechnical Support Agent, you will play a crucial role in ensuring the seamless operation of our digitalbanking platform. Your primary responsibilities will include providing technical support to our internalticketing system, resolving complex issues, and collaborating with our engineering team to improvesystem reliability.Key Responsibilities:- Provide Level 2 and Level 3 technical support to tickets created from various departments in thecompany.- Troubleshoot and resolve technical issues related to our digital banking platform.- Utilize SQL Query language knowledge to retrieve and analyze data from databases.- Analyze and interpret logs from various sources to identify and resolve issues.- Collaborate with software engineers to understand and troubleshoot .NET and PHP code.- Assist in the continuous improvement of our digital banking systems and processes.- Document and track customer inquiries and resolutions in our ticketing system.- Ensure a high level of satisfaction through excellent communication and problem-solving skills.Qualifications:- Bachelor's degree in Computer Science or a related field (or equivalent work experience).- Strong knowledge of SQL Query language is mandatory.- Proven experience in technical support, with a focus on Level 2/3 support.- Software engineering background would be an advantage.- Familiarity with .NET and PHP code is a plus.- Ability to analyze and troubleshoot complex technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced and dynamic startup environment.- Strong problem-solving skills and attention to detail.- A passion for delivering exceptional customer service.