Communication Skills Customer ManagementComplaint ManagementManpower HandlingBike ServiceAutomobile Service
Roles and Responsibilities 1) Scheduling and arranging appointment with the customers/clients2) Reception and Job Order creation3) Co-ordinate between the customer & garage4) Check repairs and execution of ongoing work in the garage5) Quality control and preparation for vehicle delivery6) Vehicle on time delivery and billing to customer7) Planning of Existing and new customer acquisition8) Vehicle Pickup and delivery management9) Customer Satisfaction and Complaint Management10) Process implementation for cost control11) Monitoring of metrics of the techniciansDesired Candidate Profile Strong communication skills, both written and verbalStrong customer service skills in order to handle customer complaints and questions effectivelyCritical thinking, organization, time management and problem-solving skills to perform their job successfullyAbility to interpret technical terms to the customersPatience to cope with different customers personalitiesDecision-making skillsProficiency with industry-specific softwareAnalytical thinkingPerks and Benefits On achieving weekly/monthly targets, attractive incentives on offer. Medical insurance to be provided, uniforms will be provided to employees
We provide various package for service which has been meticulously curtained to meet us requirements. Be it Cars or Bikes we are there for you always, we provide complete transparency to customers and satisfy their needs, provide an opportunity to serve you and we guarantee that you will not be disappointed because customer satisfaction is the first and foremost thing that we aim for, Be it night or day we will be buy your side Alwayz. So what are you waiting for download the app and Autozang your car.
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