AZ Automotive Solutions Pvt Ltd

Guindy, Chennai

Roles and Responsibilities 1) Scheduling and arranging appointment with the customers/clients2) Reception and Job Order creation3) Co-ordinate between the customer & garage4) Check repairs and execution of ongoing work in the garage5) Quality control and preparation for vehicle delivery6) Vehicle on time delivery and billing to customer7) Planning of Existing and new customer acquisition8) Vehicle Pickup and delivery management9) Customer Satisfaction and Complaint Management10) Process implementation for cost control11) Monitoring of metrics of the techniciansDesired Candidate Profile Strong communication skills, both written and verbalStrong customer service skills in order to handle customer complaints and questions effectivelyCritical thinking, organization, time management and problem-solving skills to perform their job successfullyAbility to interpret technical terms to the customersPatience to cope with different customers personalitiesDecision-making skillsProficiency with industry-specific softwareAnalytical thinkingPerks and Benefits On achieving weekly/monthly targets, attractive incentives on offer. Medical insurance to be provided, uniforms will be provided to employees