Ascon Softtech India Pvt Ltd

Bidhannagar, Kolkata

We are looking for a dedicated female Telecaller to join our team in Kolkata. This position is suitable for freshers and requires a minimum education qualification of 12th pass. The role is full-time and involves working from the office.**Key Responsibilities:**- **Making Outbound Calls:** You will reach out to potential customers and clients to promote our products or services, ensuring a friendly and informative approach.- **Handling Inbound Queries:** Respond to calls from existing customers to provide information and assistance, resolving their questions or concerns effectively.- **Updating Customer Records:** Maintain accurate records of calls and customer interactions in our database, ensuring all information is up-to-date and accessible.- **Meeting Targets:** Work towards achieving daily and monthly targets set by the management to contribute to the teams success.- **Providing Feedback:** Share insights and suggestions on customer responses and suggestions to help improve services and processes.**Required Skills and Expectations:**Candidates should have excellent communication skills, both spoken and written, to clearly articulate information to customers. A friendly and patient attitude is essential, as you will be dealing with various inquiries and concerns. Basic computer skills, particularly in using customer relationship management (CRM) software, are important for record-keeping. The ability to stay organized and manage time effectively will help you succeed in this role. A willingness to learn and adapt in a fast-paced environment is also essential.