Arsh BPM

Pune, Maharashtra

Responsibilities Of The Candidates Include: Manage A Team Of Individuals Working On Telesales/Customer Support Resolve Customer Complaints Brought To Your Attention Create Policies And Procedures Plan The Training And Standardization Of Service Delivery Manage Inbound And Outbound Customer Calls In A Timely Manner Identify Customers Needs And Wants, Clarifying Information Whenever Possible Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team Gain Comprehensive Product Knowledge To Enhance Customer Support Maintain A Pleasant Working Environment For Your Team