Job Description: Customer Service Executive (Chat & Voice Process)Location: Jaipur, RajasthanWorking Days: 5 days a weekResponsibilities:Provide top-notch customer support through both chat and voice channels.Address customer inquiries, concerns, and issues promptly and accurately.Assist customers in a courteous and professional manner, maintaining a high level of customer satisfaction.Offer appropriate solutions and alternatives, ensuring a positive customer experience.Collaborate with internal teams to resolve complex issues and provide valuable feedback.Maintain accurate records of interactions and transactions in the CRM system.Requirements:Excellent communication skills in both English and Hindi, both written and spoken.Strong problem-solving abilities to identify and resolve customer issues effectively.Customer-focused mindset with a friendly and empathetic approach.Ability to multitask, manage time efficiently, and work well under pressure.Prior experience in customer service is advantageous, but freshers are also encouraged to apply.Willingness to work a 5-day week schedule, including weekends and rotational shifts.Knowledge of basic computer applications and familiarity with CRM systems is a plus.