Apollo hospitals enterprise ltd, Unit : Apollo Pharmacy.

Chennai, Tamil Nadu

Job Description

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OBJECTIVE

Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

JOB GUIDELINES

Training:

1. Training Need Identification and Analysis; customization of Training Methodology

2. Preparation of Monthly Training Calendar

3. Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days

4. Plan and deliver induction to new hires on bi-monthly basis

5. Plan and deliver new hires training program on bi-monthly basis

6. Plan and deliver existing employees training program

7. Plan and conduct OJT in SAP/ HBP



HR:

Coordinate with HR

1. To receive the list of new joinees eligible for induction and new hire training as per the training calendar

2. To submit the attendance of trainees undergoing induction and new hire training

3. To track three monthly assessments of trainees and carry out counselling whenever required

4. To help solve issues related to attendance, ID card, uniform etc



Budget & MIS:

Generate and maintain training related employee database
Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
Record actual monthly training expenditure in training MIS



Operations & customer service:

Encourage and direct supervisors for collecting customer feedback forms
Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
Liaison with the concerned in operations to deliver operations modules during New hire training
Skills Sets:

The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.