Amazon

Bangalore, Karnataka

Translation Associate IIAmazon is seeking highly motivated German speaking candidates for its Fulfillment by Amazons (FBA) Support Operations sites in Hyderabad. FBA is a growing business built around Amazons world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder and CEO of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long-term vision is that customers can order and receive a sellers product the same day anywhere in the world.Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. There are distinct manual research processes conducted by Support Operations, a team of 1500+ employees operations spanning across India, Costa Rica, China, and the United States supporting North America. Support Operations is expanding its scope in European market place to provide consistent Seller experience and this role will play a great role towards achieving that. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.Key job responsibilities Fluency in German Language (both written and verbal), Communication with external customers (Carriers, Vendors/Sellers) and internal customers (Fulfillment Centers, Operations/Support teams) Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research and reimbursement requests

GO-AI associate is required to watch the video of the stowing activity in a fulfillment center, understand it thoroughly and make best use of the human judgement and available resources to indicate the activity captured in the video. They are expected to verify /mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining stow quality at the fulfilment center. This is an operational role.Key Job Responsibilities: Systematically escalate problems or variance in the information to the relevant owners, teams and managers according to the defined processes and standard Understand performance metrics and process requirements to drive business results in live environment Analyze and detect exceptions Meet predetermined and assigned productivity targets and quality standards within expected deadlines Contribute to process changes to minimize handling time, increase work efficiency and improve the software tool that applicants shall will be usingMust have Skills: Bachelors degree with excellent academic record 0-24 months of work experienceGood to have Skills: Problem solving and analytical skills Proven ability to work productively and efficiently in an independent and dynamic setting Proven ability to clearly communicate with managers and associates at all levels Global perspective and solid understanding of business objectives Excellent attention to detail and focus on the highest level of accuracy.