Amaha Health

Mumbai, Maharashtra

Key ResponsibilitiesResponsible for incoming and outgoing calls, attending walk-ins & answering email queries in the desired time frame. The queries are often time-sensitive, so promptness is essential.Manage appointments via CRM software. Coordinate, schedule, and confirm appointments and meetings of doctors and other members of the team.Understanding client problems, answering their queries, educating clients about the treatments available, and directing them to the right doctor or therapist within the teamEnsure all the complaints from the clients are handled delicately and informed to the ManagerOversee the day-to-day facility management and coordinate with vendors/reporting manager in case any repairs or maintenance work needs to be doneMaintain records of billing, patient details, etc. of all new and existing patients in existing MIS reports and update any reports (as and when required)Maintenance of cash and other registersHanding over cash and card receipts to the person concerned from the accounts departmentSupervise housekeeping when neededMaintaining confidentiality as medical and other data being handled would be strictly confidentialPlan and execute events at the clinic to create awareness about mental health Work with the clinical and corporate marketing team to manage other strategic initiatives and forums