Alphanum Global Integrated Solutions

Sindhu Bhavan Marg, Ahmedabad

Job Description:Urgent Hiring Objective: We are looking for a dedicated and detail-oriented Process Executive (Non-Voice) to handle operations, ensuring accuracy, efficiency, and timely completion of tasks. The ideal candidate will possess strong typing skills, excellent written communication, and a customer-centric approach to delivering quality service.Key Responsibilities1. Handle customer queries and requests through chat, email, or other written communication platforms.2. Perform data entry, record maintenance, and documentation with high accuracy.3. Resolve customer concerns by providing accurate and timely information.4. Collaborate with team members to meet project deadlines and achieve quality benchmarks.5. Process and update customer accounts and ensure all data is current and accurate.6. Identify and escalate complex issues to relevant departments for resolution.7. Maintain confidentiality of customer and company information.Skills required:1. Typing Skills: Speed: Minimum 35 WPM (or higher depending on the requirement). Accuracy: 90% of accuracy level.2. Computer Proficiency: Knowledge of MS Office Suite (Excel, Word, Outlook).3. Email/Chat Etiquette4. Data Entry and Management5. Written Communication Skills6. Problem-Solving and Analytical Thinking7. Attention to Detail8. Team collaboration9. Time Management & Organizational skills.Timing : 9:15 AM to 6:30 PM (10 position)6:45 PM to 11:15 PM (10 position)Working days: Monday to Saturday ( Only Sunday off)

ObjectiveEnthusiastic Calling/Sales Executive with a track record of generating leads and delivering exceptional customer service. Deliver and achieve the respective Business Objectives as measured by the Key Results Outcome. Manage large amounts of inbound/ outbound calls in a timely manner. Follow communication scripts effectively when handling different processes. Qualifying the customers as per requirements. Maintain follow-ups with the customer. Meet personal qualitative and quantitative targets. Strictly follow the SOPs and guideline framed by the Company, Clients and RBIs.