Allison Travels Private Limited

Palarivattom, Kochi

Customer Assistance:Greet and assist walk-in clients and respond to phone or email inquiries.Provide information on travel packages, destinations, flights, accommodations, and visa processes.Bookings and Reservations:Handle ticketing, hotel bookings, and tour reservations accurately.Process changes, cancellations, or special requests efficiently.Documentation Support:Assist customers with visa applications, travel insurance, and other necessary travel documents.Ensure all documentation complies with company and legal standards.Upselling and Promotions:Promote and sell travel packages, tours, and related services.Upsell additional services such as travel insurance, car rentals, and excursions.Customer Relationship Management:Maintain a professional and friendly relationship with customers.Address complaints or issues promptly to ensure customer satisfaction.Office Support:Keep records of transactions, bookings, and customer details.Maintain a clean, organized, and welcoming counter area.Market Knowledge:Stay updated on the latest travel trends, destinations, airline rules, and promotional offers.Share insights with clients to help them make informed travel decisions.Qualifications and Skills:Educational Background: High school diploma or equivalent (Bachelors degree in Tourism or related fields is a plus).Experience: Prior experience in travel, hospitality, or customer service roles preferred.Technical Skills: Proficiency in travel booking systems (e.g., Amadeus, ) and basic MS Office applications.Customer Service Skills: Excellent communication, interpersonal, and problem-solving abilities.Language Skills: Fluency in English (additional languages are an advantage).Personal Attributes:Friendly and approachable demeanor.Strong organizational skills and attention to detail.Ability to multitask in a fast-paced environment.